Citrix Receiver. Beginning August 2018, Citrix Receiver will be replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace app. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward. Citrix HDX Audio is your audio device. Citrix does redirect it through a virtual channel and therefore you dont see it with the real name. If you are using skype for business, you should install the HDX realtime media engine - that one makes your audio device visible on Citrix (if the administrator installed the pack the server too).
Avoiding Data Loss with MP3 Audio Files
When using low quality as the audio setting, the compression of the already compressed MP3 file causes some audio data loss. To prevent this, change the audio quality setting to Medium or High for the connection.
Additional Resources
Citrix Product Documentation - Optimize audio features
Citrix Receiver No Audio Download
CTX121613 ‑ How to Enable and Manage the Client Audio Settings Option for the XenApp Plugin using a Group Policy
- Citrix Virtual Desktops
Symptoms or Error
If desktop is launched and then the headset is plugged in, the audio type remains speakers and headsets do not work.
When user switches to 'home' on desktop viewer and the published desktop is minimized, user unplugs and re-plugs the headset, the system detects the headset and works locally and within the published desktop as well
Solution
Citrix Receiver No Audio Code
1. Ensure the following check boxes are checked:
'When a session starts connect the device automatically' and 'when a new device is connected while a session is running connect the device automatically'
Unplug and Replug the headset after checking the boxes and test.
2. Switch the virtual channels to generic from optimized and test the headset.
NOTE:
REFER: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/devices.html
In general, you get better performance for USB devices in Optimized mode than in Generic mode. However, there are cases where a USB device doesn’t have full functionality in Optimized mode. It might be necessary to switch to Generic mode to gain full access to its features.
3. Confirm if unplugging and plugging the headset was switching the virtual channel to Optimized from Generic
- If yes, then the device is by default getting redirected as optimized
Refer : https://support.citrix.com/article/CTX206109
Create the following registry :
HKEY_LOCAL_MACHINESOFTWARECitrixICA ClientGenericUSBDevices
Name: AutoRedirectAudio
Type: DWORD
Data: 00000001
- Restart the client machine after creating the registry key
- Check the Citrix studio and create the following policy :
Value : Mode000001 VID : XXX PID: XXX Class 01
NOTE : Check receiver version and install recent / latest receiver / workspace version and test the issue.